“Even Santa couldn’t
deliver better results”

RESULT OF RELATIONSHIP

• Partnership developed to ensure a continuous review of the distribution and warehousing operation, and in particular, cost, service and operational efficiencies.

• Development of an Open Book Accounting relationship.

• Improvement in delivery service to all parts of the UK.

• Single provider for all distribution, warehouse and supply chain activities.

• Provision of delivery and storage services to other Festive Group companies.

• Daily performance monitoring figures provided by RDFL to provide service level monitoring.

• Ability to manage the ‘seasonal peak’, including the recruitment and management of a seasonal labour force.

CASE STUDY

• RDFL were asked to manage a brand new 220,000 sq. ft. warehouse facility, from green field site to fully operational in 5 months.

• RDFL asked to recruit the work force, on a casual basis, to meet the seasonal demands of Festive Productions’ warehousing and picking operation.

• Inbound containers from worldwide sources are de-stuffed, products checked and located within the 15,000 warehouse locations.

• RDFL send samples of all products to the Q.C. department as they arrive on site for quality assessment.

• RDFL receive and warehouse stock produced on site, in order that manufactured product is available for inclusion in outgoing deliveries.

• RDFL provide on site management that offers full consignment tracking, P.O.D. administration, error notification, and weekly key performance indicators.

• In the ‘off-season’, RDFL concentrate on improving the operating systems, as well as meeting many of the Festive customers at the annual Trade Shows in order to gain a better understanding of their needs, and thus provide an even better delivery service.