Customer Service
RDFL strives to develop a full understanding of the complexity of a customer's logistics requirements, in order to deliver the high level of service they require and expect. This is achieved through regular meetings with the customer, and by taking a keen interest in the latest developments within their business and marketplace. RDFL's aim is to build long term partnerships, and exceed customers' expectations, whilst retaining a flexible and responsive attitude to service and account management.
- Full business implementation programme.
- Single point of contact for each contract.
- Clear escalation process.
- Service Level Agreements established at the start of the contract.
- Internet based consignment tracking, P.O.D provision and KPI production.
- Regular review meetings to ensure Service Level Agreements are met.